Training today, job tomorrow!
Ready to break into retail? This course gives you the skills, confidence, and know-how to take your first steps into the retail world. You’ll dive into customer service, cash handling, using registers, stock control, teamwork, and understanding how a store really operates from day-to-day.
All training is delivered face-to-face in an classroom setting, so you can learn by doing, ask questions as you go, and get support from trainers and classmates. We keep things engaging, practical, and fun — with plenty of activities that help you build real confidence.
Whether you’re aiming for your first job or looking to build up your everyday skills, this course will help you feel prepared, capable, and ready for real opportunities in a range of retail settings.
A total of 13 units are required for this qualification plus work experience in a venue sourced by us.
SIRXCEG001 Engage the customer
SIRXSLS001 Sell to the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer loyalty
SIRXCOM002 Work effectively in a team
SIRXRSK001 Identify and respond to security risks
SIRWHS002 Contribute to workplace health and safety
SIRRINV001 Receive and handle retail stock
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRCOM001 Communicate in the workplace to support team and customer outcomes
SIRRRTF001 Balance and secure point of sale terminal
SIRXSLS002 Follow point of sale procedures
Full cost for this course is $1400
If you have not completed a Certificate III before, you may be eligible for government funding under the "CAREER START" program. Pricing is as follows.
- Concessional Fee $92.00 ($7 per unit)
- Non-concessional Fee $182.00 ($14.00 per unit)
